Contact Us at FixLink

If you have any questions or queries, feel free to contact us below. You can contact us via email, phone or our support box below.

A member of the team will be in contact with you as soon as possible.

Areas FixLink Cover

Tunbridge Wells, Tonbridge, Sevenoaks, Crowborough, Edenbridge and all surrounding areas in Kent and East Sussex.

Contact:

Tel No: 07943 504 255

Standard Working Hours

Monday – Friday: 8am – 6pm

24hr Call-Outs

Monday – Sunday: All Day

Note: Out-of-hours rates apply to all emergency call-outs after 6pm on weekdays and all day on weekends.
Mark Anderson T/A FixLink. Address: 10 Meadow Road Groombridge Tunbridge wells Kent TN39RG.Phone;07943504255. V.A.T. Registration number 307202351

Complaints

We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us. 07943504255 or info@fixlink.co.uk

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032.